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> I read HN articles every day and yet, I didn't have enough background to connect the dots. I didn't know B&N had a download button. My amazon ebooks account doesn't have that. I had no mental picture to understand what this download button was about.

I agree, because I've never purchased from B&N before, I didn't have that context available either to fully appreciate the author's point. Hence why your link was useful to me as well.

That's not to say the original article was without interest. It was, but superficially, (to me) it seemed like a disaffected customer upset with a UI change/removal (which is understandable).



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