At first used Claude Max x5, but we are using the api now.
We only give it very targeted tasks, no broad strokes. We have a couple of "prompt" templates, which we select when creating tasks. The new opus model one shots about 90% of tasks we throw at it. Getting a ton of value from diagnostic tasks, it can troubleshoot really quickly (by ingesting logs, exceptions, some db rows).
Thanks, in your example are you saying that you had 10 Claude accounts or all 10 user accounts able to work in the allotment for a single Claude subscription. I've only ever dealt with the API and it got way too expensive quickly for the quality I was getting back.