In my experience dealing with e.g. Amazon Prime Video customer service, the actual people working on customer service can't do those jobs well either. As an example, I've complained multiple times to them about live sports streams getting interrupted and showing an "event over" notice while the event is still happening. It's a struggle to get them to understand the issue let alone to get it fixed. They haven't been helpful a single time.
So if AI improves a bit, it might be better than the current customer service workers in some ways...
