In what way? Users/customers do not generally drive development. Indirect measurements of users do, such as measuring "engagement".
At best, what likely happened was A/B testing showed "what users want", which rarely and only by chance intersected with what users actually want, and instead showed over and over that socials media patterns (light and dark) hijacking attention drives engagement.
If people didn't want to use twitter, they wouldn't and it would be gone. But users do use it, and even the folks who tell me they're upset ABOUT Twitter, most choose to be there.
Whatever the reason they make that choice, at some point that's on them.
In what way? Users/customers do not generally drive development. Indirect measurements of users do, such as measuring "engagement".
At best, what likely happened was A/B testing showed "what users want", which rarely and only by chance intersected with what users actually want, and instead showed over and over that socials media patterns (light and dark) hijacking attention drives engagement.