In my experience it's less about what the end user does or doesn't want, but more about what the company can or cannot sell. That is why new features are the priority, because once a feature is complete, there is a clock on how long you can sell it. The problem, of course, is the that the market is usually 95% saturated from the existing customer based. So the gain is incremental at best as a few extra customers filter in now that the new feature is available, and then the race is on to find a new thing to tempt in new customers.
Reliability and performance doesn't matter to people who are chasing sales (which is most of a company, not just the sales team, because that's how company success is measured). Retention is someone else's job, and so the focus will always be on churning out more and more feature that can boost sales.
Reliability and performance doesn't matter to people who are chasing sales (which is most of a company, not just the sales team, because that's how company success is measured). Retention is someone else's job, and so the focus will always be on churning out more and more feature that can boost sales.