> If there is a voice then let it be only to tell me the remodeling queue length, e.g. "You are now eight callers from being served", and only do it upon change of status, not repeating every 30 secs.
I have almost never encountered this while on hold (the closest I have come is the despicable "we are experiencing unusually long hold times", all the time), and it would be so good. What I particularly hate about the repeated announcements of the type you describe is that they are often much louder than the background music, so, not only do they train me not to pay attention, they force me to turn the volume way down, or hold the phone far from my ear, making it still harder to hear when a human comes on the line.
I have almost never encountered this while on hold (the closest I have come is the despicable "we are experiencing unusually long hold times", all the time), and it would be so good. What I particularly hate about the repeated announcements of the type you describe is that they are often much louder than the background music, so, not only do they train me not to pay attention, they force me to turn the volume way down, or hold the phone far from my ear, making it still harder to hear when a human comes on the line.