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nuker
on Dec 8, 2022
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You don't need live chat on your website
> This meant that we needed to respond immediately, which was a downside.
Isn’t the whole point of having chat on your site?
gnicholas
on Dec 8, 2022
[–]
The hope was that more of the interactions would be ones that uniquely benefit from live chat. We found instead that it was just shifting our existing conversations from email to chat, typically with no benefit.
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Isn’t the whole point of having chat on your site?