This is just an ask to be empathetic. When you have a gaming chat app, you can say "uwu we made a little ewwor" and it's not a big deal. On the other hand, you don't want your health insurance app to say "owie! we need a bandaid" when they can't load a list of in-network hospitals.

There's a time and a place for fun. Software doesn't have to be boring, but some of it should be.