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I have a rule now that when designing a page, any "money screens" get at least 1.5X to 2X the estimate. I define a "money screen" as anything that leads a company to land a client or land a sale, things like checkout flows, signup flows, etc. Usually that extra time gets sucked up in A/B testing setup and setting up a staggered deployment per region that the biz operates.

Whenever customers push back I tell them the story of Knight Capital [1]. You pay extra for extra assurance that you won't loose a shit load of money in the future.

[1]: https://www.henricodolfing.com/2019/06/project-failure-case-...



In the early 2000s I was a professional day trader and Knight was a market-making firm. EVERY single person I dealt with was an absolute crook, happy to break rules and do disgustingly horrible things to enrich themselves, because they were truly incompetent traders.




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