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    When done right, the process should make sense to a layperson
Yes, absolutely. A company I worked for paid big money for a design firm to do a brand makeover.

The head of the design firm cautioned our CEO: "If we do this right, the result will not be mindblowing to you. In fact, your reaction might be 'duh - that's really obvious.' Because you already know who you are."

(paraphrased)

I really liked that sentiment. I thought that company did a great job, both on the brand identity itself and on the communication.



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