Part of the issue with Jira is that it's possible to make it incredibly painful.
Stock Jira is not substantially worse than any other bug tracking system, other than being proprietary.
However, Jira is incredibly customizable, and if your organization adds a dozen mandatory custom fields, Jira can become horrific to use.
Workflow customization is one of Jira's selling points, and also one of its biggest dangers.
There's some value in a system that doesn't allow that level of workflow customization, and instead forces everything into a fairly simple and lightweight issue-tracking framework.
I personally am hopeful about this GitHub feature, but I do think there's a real danger of losing usability here.
Stock Jira is not substantially worse than any other bug tracking system, other than being proprietary.
However, Jira is incredibly customizable, and if your organization adds a dozen mandatory custom fields, Jira can become horrific to use.
Workflow customization is one of Jira's selling points, and also one of its biggest dangers.
There's some value in a system that doesn't allow that level of workflow customization, and instead forces everything into a fairly simple and lightweight issue-tracking framework.
I personally am hopeful about this GitHub feature, but I do think there's a real danger of losing usability here.