> already struggling to distinguish ... automated customer request replies from ... | Hacker News

Hacker Newsnew | past | comments | ask | show | jobs | submit

		falcor84 on Jan 18, 2021 \| parent \| context \| favorite \| on: GPT-Neo – Building a GPT-3-sized model, open sourc... > already struggling to distinguish ... automated customer request replies from genuine replies I hope it's not only due to a decline in the quality of human support. If we could have really useful automated support agents, I for one would applaud that.

anticristi on Jan 18, 2021 [–]

I agree. As long as it is transparent that I am speaking to an automated agent and I can easily escalate the issue to a human that can solve my problem when the agent gets stuck.

Guidelines | FAQ | Lists | API | Security | Legal | Apply to YC | Contact