2. Service Level
Goal: Joyent’s goal is to achieve 100% Availability for all customers.
Remedy: Subject to Sections 3 and 4 below, if the Availability of customer’s Grid Container is less than 100%, Joyent will credit the customer 5% of the monthly fee for each 30 minutes of downtime (up to 100% of customer’s monthly fee for the affected server).
So probably you can get this month for very little (Takes only ten hours for getting full refund if SLA is signed)
But at the same time their exceptions list are pretty long, things like emergency maintenance and upgrades are considered as exceptions.
It wasn't "free". We bought a "lifetime" package. I don't recall the details, but I ponied up a couple hundred dollars at a time when we didn't know textdrive was going to make it. I don't expect a lot of support, but I do expect uptime and courtesy.
Oh I see... then, I just wonder how they could eat up for life-time subscriptions for so long. After some Google searches, I've found that those plans are one off, and seems to cost $799 to sign up (http://hostingfu.com/article/joyent-lifetime-accelerator). If the terms was not changed, it now cost $25 a month on JoyentCloud to have the same thing with the SLA I mentioned. So it takes 31 years to compensate the cost of the $799 lifetime subscription to pay off. But the fact is that now they have "10 TB Monthly Bandwidth" (or unlimited depending on which web page you are looking at), I am just blindly guessing that lifetime users would get that too, right?
For clause 2:
So probably you can get this month for very little (Takes only ten hours for getting full refund if SLA is signed)But at the same time their exceptions list are pretty long, things like emergency maintenance and upgrades are considered as exceptions.