> regret not recording the source of it

The googlable nugget is actually "organizational scar tissue" (it caught my attention too). It's from Jason Fried. On twitter:

https://twitter.com/jasonfried/status/2758624714

and also apparently in "Rework", quoted with more context here:

https://www.goodreads.com/quotes/1012423-policies-are-organi...