You mean some kind of perceived personal convenience through the uneven-handed profit of others and at the expense of everyone else.
Trying to check why your card was declined at a checkout—while still standing at said checkout? Troubleshooting "PIN issues" (meaning your bad)? Is everyone still standing behind you at this point? LOL. Exactly.
Accounting goodwill might be one term, but it has multiple components (trust, reputation, market share, mindshare, track record, relationships, online and offline community presence, etc. etc.)
Larry Sanger once called me "butthurt" just before welcoming me to his e-mail "killfile". I forget the context completely, but to this day it stands as one of my proudest young Internet troll moments.
I know people who insist that the seasons start on the first of March/June/September/December. It makes no sense from the perspective of the Earth's orientation toward the sun (astronomical seasons), but apparently "meteorological seasons" are a thing, and people go by them.
Trying to check why your card was declined at a checkout—while still standing at said checkout? Troubleshooting "PIN issues" (meaning your bad)? Is everyone still standing behind you at this point? LOL. Exactly.